pinehursttoyota

The service drive is your customer’s first impression. Again and again.

There’s an old saying, “Sales sells the first car, service sells the rest.”  While this saying may be more about people, it’s actually the whole service experience that the customer considers. The Service Drive is the customer’s first impression of your dealership’s service department. What is it saying to them? Read More »

Five considerations when selecting a General Contractor for your dealership project.

Over the years we have overseen countless projects; new construction, renovations, service expansions, brand upgrades. Everything from showroom renovations under 5000 square feet to ground up 100,000 square foot plus dealership builds and everything in between.  One thing that consistently rings true, the right Contractor is essential. We often tell clients that selecting a General […] Read More »

Why bathrooms matter in your dealership

Given the last year and half, and everything we’ve endured with the Covid pandemic, it goes without saying that clean bathrooms are important in any business, including your dealership. However, beyond clean and sanitized, there is well maintained and updated, and this is what I want to talk about today. Over my 20+ years in […] Read More »