#dealershiprenovations

The service drive is your customer’s first impression. Again and again.

There’s an old saying, “Sales sells the first car, service sells the rest.”  While this saying may be more about people, it’s actually the whole service experience that the customer considers. The Service Drive is the customer’s first impression of your dealership’s service department. What is it saying to them? Read More »

Putting a Café in Your Dealership is Easier than You Think.

We often ask clients about incorporating a Café into their new build or renovation project. The topic is typically met with some resistance. Almost without exception, it is a result of just not understanding how easy it is. Putting a café in your dealership is easier than you think. Read More »

“You’ll learn more from Contractors than you ever will in Architecture School”

Hiring the right architect for your dealership project If I had written on this topic 25 years ago, you would have said I was biased. Back then, I was working for a large architectural firm in Boston and later in Chicago. I drafted up construction drawings, built models, and ultimately oversaw construction projects. The drawings […] Read More »

Managing our clients projects so they can focus on their business

When I first set out to write on this topic, the title was going to be “The Top 5 Reasons for a Dealership Owner to Hire an Owner’s Representative”. But as I mentioned in my previous post, while there are other firms that do specialize in representing dealership owners in managing their construction projects, our […] Read More »