dealershipdesignandconstruction

Washing a customer’s car is like a cup coffee

Washing a customer’s car. Probably not a blog topic you might expect here. Bear with me. A few weeks ago, I was visiting a dealership. As I wandered around the store while waiting for my meeting, I noticed there was no coffee available and one of the two available vending machines was broken. Although I […] Read More »

The service drive is your customer’s first impression. Again and again.

There’s an old saying, “Sales sells the first car, service sells the rest.”  While this saying may be more about people, it’s actually the whole service experience that the customer considers. The Service Drive is the customer’s first impression of your dealership’s service department. What is it saying to them? Read More »

How Ready Is My Dealership for the Coming Wave of Pure EV?

As a facility owner or manager you’ve likely already asked yourself “How ready is my dealership for the coming wave of Pure EV?” There are many considerations in evaluating the facility for an all-electric product offering from the manufacturer you represent. Read More »

Why bathrooms matter in your dealership

Given the last year and half, and everything we’ve endured with the Covid pandemic, it goes without saying that clean bathrooms are important in any business, including your dealership. However, beyond clean and sanitized, there is well maintained and updated, and this is what I want to talk about today. Over my 20+ years in […] Read More »