#customerservice

Washing a customer’s car is like a cup coffee

Washing a customer’s car. Probably not a blog topic you might expect here. Bear with me. A few weeks ago, I was visiting a dealership. As I wandered around the store while waiting for my meeting, I noticed there was no coffee available and one of the two available vending machines was broken. Although I […] Read More »

Putting a Café in Your Dealership is Easier than You Think.

We often ask clients about incorporating a Café into their new build or renovation project. The topic is typically met with some resistance. Almost without exception, it is a result of just not understanding how easy it is. Putting a café in your dealership is easier than you think. Read More »